Reliant Energy is the NGC company’s subsidy, which is based out of Texas, United States of America. They remain one of the trusted Company in the State’s deregulated energy market with their flexible energy rates schemes. Reliant energy reviews can prove the same.
The reasons which have listed them as a trusted energy provider is as follows
- Customer support: They offer very supportive customer support 24 / 7.
- When the usage is less, bill credit programs are introduced.
- When opted for Smart home products, discounts are given to the customer.
- Online chat option to connect with the executives.
- Google’s assistant is trained to provide improved support to consumers.
- Free Weekends plan options.
Reliant Energy is rated four on 5, with the following factors taken into consideration.
There are three main categories taken into consideration for rating the Company, they are as follows
- Customer service:
- There is a wide range of plans provided to customers from which they can opt for the best ones which are most suitable for them.
- Free discounts and additional support and the program make program them to stand as one of the states’ primary energy providers.
- Since the on-time support is provided from the customer care department, the service’s satisfaction has increased.
- Online Accessibility for various uses.
- Technology advancements are drastic within the last century.
- Almost all the services are available online from banking, consultations, teaching, and many more.
- Reliant Energy has also aligned itself with online support.
- Online payments of electricity bills have enabled hassle-free settlements of accounts
- online chat from customer support has improved customer satisfaction.
- The tracking of electricity is done online, and alerts are provided to customers.
- This has helped many households and even small businesses manage their usage of electricity and thus help manage their funds.
Business history
Whenever a new customer is looking for a service, the Company’s history speaks for its reputation and service. Hence maintaining a good record is very important in today’s business trend. Reliant Energy is a subsidy of NGC company that has a good reputation for its various services offered to people of the United States.Accreditation by various government institutions is essential. Accreditation will speak for their services. Reliant is accredited under the better business bureau.
Apart from the above points, few reliant features are also one of the reasons for making the Company as trustworthy among consumers. Those features are as follows.
- Thermostat installation
- Reliant Energy has experienced technicians who can support the smooth installation of the thermostat.
- They will replace the existing ones and replace them with new ones.
- Backup power options
- Reliant Energy offers a wide range of backup power options, along with providing standard electricity connections.
- They provide various protection equipment like surge protect, home generator assessments, few others.
- They also provide consumers with free smartphone charger rentals at NRG Go stations.
Thus, the rating is four on five offered by a website called saveonenergy.com, owing to the points mentioned above.